TERMS & CONDITIONS FOR STATIC CARAVAN
& PARK HOME TRANSPORT SERVICES

TERMS & CONDITIONS LAST UPDATED 9th FEBRUARY 2024 

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Essex Mobile Homes Limited

EMH Transport & Siting Limited

Paul Schrader T/A Essex Mobile Homes

 

(All the above entities trade under the name Essex Mobile Homes)

Registered in England

 

These Terms and Conditions apply to all transport services provided by Essex Mobile Homes Limited, EMH Transport & Siting Limited, and Paul Schrader T/A Essex Mobile Homes (hereinafter collectively referred to as “the Company”). By booking our services, the customer confirms that they have read, understood, and agreed to these terms in full.

 

1. Payment Terms

 

1.1 Full payment is required at least seven (7) days prior to collection or delivery.

1.2 Cancellations made:

  • 10 days or more before the scheduled service: Full refund.

  • Between 9 and 3 days before: 50% refund.

  • Less than 3 days before: Non-refundable.

  • A 10% administrative fee applies to all cancellations.

 

2. Collection Readiness

 

2.1 The static caravan or park home must be prepared for transport upon the driver’s arrival.

2.2 Delays exceeding 30 minutes due to:

  • The unit not being pulled out for loading.

  • Flat tyres or other preventable issues.

  • Incomplete preparation.

  • May result in cancellation without refund or incur waiting charges of £85 per hour.

 

3. Cancellation by Us

 

3.1 In exceptional circumstances (e.g., breakdown, severe weather), the Company may need to cancel a booking.

3.2 If this occurs, the customer will be offered an alternative transport date. If an agreement on an alternative date cannot be reached, a full refund will be provided.

 

4. Delivery Conditions

 

4.1 Scheduling & Timelines

4.1.1 Delivery times may vary. Customers will receive an AM or PM slot at the time of booking, with an updated ETA provided in the morning of the scheduled day.

 

4.2 Access Requirements

4.2.1 Adequate access to the delivery site is crucial. A minimum clearance of 2 feet is required for safe movement.

4.2.2 It is the customer’s responsibility to ensure access is clear.

 

4.3 Safety & Weather Conditions

4.3.1 Adverse weather may lead to rescheduling without additional charges, provided we are notified at least three (3) days in advance.

4.3.2 If unsafe conditions are determined upon the driver’s arrival, the job may be cancelled without refund.

 

4.4 Collection & Delivery Locations

4.4.1 The load will be collected from and delivered to the nearest accessible point for the transporter, subject to narrow lanes and overhanging trees permitting.

4.4.2 Our vehicles are not permitted to leave hard standing. If delivery beyond this point is required, it is the customer’s responsibility to arrange additional handling or towing.

 

5. Delays & Cancellations

 

5.1 While we strive to meet agreed delivery times, the Company is not liable for delays caused by:

  • Traffic.

  • Weather conditions.

  • Mechanical failure.

  • Other unforeseen circumstances.

 

6. Ground Protection & Liability

 

6.1 The Company uses ground boards where necessary to minimize damage. However, due to the extreme weight of park homes and transport equipment, we cannot accept liability for:

  • Marks or subsidence on ground surfaces.

  • Damage to service manholes, underground utilities, or concealed structures unless the customer informs us in advance.

 

7. Subcontracting

 

7.1 The Company reserves the right to subcontract transport work to trusted third-party providers when necessary.

7.2 All subcontractors are required to adhere to the same service and compliance standards as the Company.

 

8. Damage Liability

 

8.1 The Company is not responsible for transit-related damages, including:

  • Items falling off due to improper securing.

  • Stone chips, road debris, or weather-related damage.

8.2 Customers are advised to ensure their caravan is in good condition before transport.

 

8.3 Securing Doors, Windows & Roof Flues

 

8.3.1 All doors and windows must be fully closed and secured before transport.

8.3.2 Any flues on the roof that extend beyond the pitch of the roof must be removed to prevent damage during transit.

8.3.3 The Company accepts no liability for damage caused due to failure to follow these requirements.

 

9. Customer Responsibilities

 

9.1 Site Preparation

 

9.1.1 The customer is responsible for ensuring the site is ready for delivery, including clear access and a prepared foundation.

 

9.2 Access Considerations

 

9.2.1 The responsibility for ensuring adequate access for the delivery of a static caravan or park home rests with the purchaser.

9.2.2 Buyers must assess and address any potential access issues before scheduling delivery to prevent:

  • Damage to the caravan due to tight clearances or obstacles.

  • Failed delivery attempts, which may result in additional charges.

 

9.3 Site Survey Recommendation

 

9.3.1 Conducting a thorough site survey is highly recommended to identify and address potential access issues.

9.3.2 The Company offers site surveys to assist customers in evaluating delivery feasibility.

9.3.3 By proactively managing access considerations, customers can minimize risks of additional costs or delivery complications.

 

9.4 Measurement Requirements

 

9.4.1 Customers must provide the exact internal measurements of the unit, including:

  • Gutters.

  • Bay windows.

  • Peaks.

9.4.2 If the unit is larger than the movement order, this will result in:

  • Delays.

  • Additional charges to cover necessary adjustments.

 

9.5 Foundation Requirements & Subsidence

 

9.5.1 The customer is responsible for ensuring that any concrete base foundations are constructed to a suitable specification for park homes.

9.5.2 The Company assumes no responsibility or liability for any subsidence issues if the park home is not sited on a full, properly constructed concrete base.

 

10. Insurance & Internal Contents

 

10.1 Customers must ensure that:

  • Cupboards, doors, and windows are securely closed.

  • Personal belongings, appliances, and loose furniture are secured or removed.

 

11. Permits & Legal Compliance

 

11.1 The customer is responsible for obtaining any necessary permits (e.g., abnormal load permits, road closures, escort requirements).

11.2 If the Company is required to arrange permits, additional charges may apply.

 

12. Escort Vehicles & Police Notifications

 

12.1 If a movement requires an escort vehicle, this must be arranged in advance and may incur additional costs.

12.2 All quotations exclude charges for police escorts unless otherwise stated.

 

13. Driver’s Discretion & Safety Considerations

 

13.1 If at any point the driver deems the transport unsafe due to road conditions, access, or structural issues, they have the right to refuse or delay transport without liability.

 

14. Force Majeure (Unforeseeable Events)

 

14.1 The Company is not liable for delays or cancellations due to:

  • Road closures or diversions.

  • Strikes or protests.

  • Extreme weather (e.g., storms, flooding).

  • Government-imposed restrictions.

 

15. General Data Protection Regulation (GDPR)

 

15.1 Essex Mobile Homes respects and values customer privacy.

15.2 We only collect and use personal data as described in our Privacy Statement and in accordance with UK data protection laws.

15.3 A copy of our Privacy Statement is available upon request.

 

16. Desiting & Siting Services

 

16.1 Desiting/siting does not include removal/installation of decking or disconnection/connection of services, including:

  • Gas

  • Electric

  • Water

  • Waste

16.2 Air conditioning units must be degassed and disconnected before removal.

16.3 We recommend using qualified and certified tradespeople for these works.

 

16.4 Twin Units & Multi-Sectional Units

 

16.4.1 When moving second-hand twin units, although we take the utmost care when removing trims, sometimes they may get damaged and show signs of having been moved – particularly coving and external wood trims. Damage may depend on how they were previously installed or the number of times they have been moved.

16.4.2 New units should have all trims supplied; if trims are missing, it is the customer’s responsibility to rectify this with the supplier.

16.4.3 Ceramic tiles can crack or fall off during transport. For new units, any damage is the responsibility of the manufacturer; for second-hand units, it is the purchaser’s responsibility. The Company does not take liability for broken tiles during transit.

 

17. Goods Carried in Accordance with RHA Special Conditions

 

Goods are carried in accordance with the RHA Special Conditions for Carriage of Caravans, Park Homes, and Mobile Units (2010).

A copy of these conditions is available upon request.

 

18. Governing Law

 

These terms shall be governed by the laws of England, and any disputes shall be resolved in the appropriate jurisdiction.

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